Is quantum prediction expected to enhance supply chain management in the hotel and hotel performance?
- 주제(키워드) quantum prediction , SCM in the hotel , hotel performance , structural equation modeling
- 발행기관 아주대학교
- 지도교수 Byeong-Yun Chang
- 발행년도 2021
- 학위수여년월 2021. 2
- 학위명 석사
- 학과 국제대학원 국제경영학과
- 실제URI http://www.dcollection.net/handler/ajou/000000030907
- 본문언어 영어
- 저작권 아주대학교 논문은 저작권에 의해 보호받습니다.
초록/요약
To ensure a sustainable hotel business, the hotel must have a sound prediction capability to balance the demand and supply of hospitality products. That such characteristics are utterly different from those of the manufacturing industry adds further challenges to a hotel’s supply chain management (SCM). The hotel’s service is spontaneously given and received by the servers and customers over a relatively short period. Similarly, demand in a hotel can change suddenly. Hence, it is difficult for SCM in the hotel to balance the hotel’s demand and supply, which shows the necessity of an efficient and effective SCM. This study has developed the research model through an extensive literature review, including six constructs: quantum prediction, communication, supplier relationship, service quality, non-financial performance, and financial performance. Statistical analysis was based on the data consolidated through survey questionnaires from individuals working in quantum computing, supply chain, and the hotel industry. Moreover, structural equation modeling has analyzed the data to test the developed hypothesis. The study results show a significant influence of quantum prediction on hotel performance through SCM’s mediating role. Quantum prediction is highly influential in enhancing the SCM in the hotel. However, the direct effect between the quantum prediction and hotel performance is not significant. The finding indicates that if hotels would install quantum technology and utilize quantum prediction, they could benefit from the performance improvement.
more목차
CHAPTER 1: INTRODUCTION 1
CHAPTER 2: LITERATURE REVIEW 7
2.1. Quantum Computing 7
2.1.1 Quantum Prediction or Prediction through Quantum Computing 8
2.2 SCM in the Hotel and Quantum Prediction 10
2.2.1 SCM (Communication) 12
2.2.2 SCM (Supplier Relationship) 13
2.3 SCM in the Hotel and Hotel Performance 13
2.3.1 Service Quality 14
2.3.2 Financial and Non-financial Performance 15
2.4 Overview of Predictive Value Theory and Quantum Prediction 16
CHAPTER 3: RESEARCH METHODOLOGY 18
3.1 Introduction 18
3.2 The Conceptual Research Model 19
3.3 Hypotheses Development 21
3.3.1 Communication 21
3.3.2 Supplier Relationship 22
3.3.3 Service Quality 23
3.3.4 Communication and Service Quality 23
3.3.5 Supplier Relationship and Service Quality 24
3.3.6 Service Quality and Hotel Performance 25
3.3.7 Quantum Prediction, SCM and Hotel Performance 26
3.4 Questionnaire Development 27
CHAPTER 4: DATA ANALYSIS AND FINDINGS 28
4.1 Introduction 28
4.2 Structural Equation Modeling 28
4.3 Measurement Model Assessment 30
4.4 Structural Model Assessment 34
4.5 Research Finding and Discussion 38
4.6 Theoretical Contribution 41
4.7 Practical Contribution 43
4.7.1 Organizational Contribution 43
4.7.2 Managerial Contribution 44
4.7.3 Environmental Contribution 44
CHAPTER 5: CONCLUSION AND FUTURE RESEARCH 46
5.1 Research Implication 46
5.2 Conclusion 47
5.3 Limitation, Recommendation, and Further Research 48
REFERENCES 50
APPENDIX 1: Demographics of Respondent 65
APPENDIX 2: Convergent Validity, Composite Reliability, and AVE 66
APPENDIX 3: Discriminant Validity 67
APPENDIX 4: Measurement Model Assessment 68
APPENDIX 5: Structural Model Assessment 69
APPENDIX 6: Indicator Item Cross-Loading 70
APPENDIX 7: Indicators of Research Model 71
