Differential Emotional Labor strategies and its consequences based on Personality : the moderating role of Job Autonomy
- 주제(키워드) Emotional Labor , Reinforcement Sensitivity Theory , Burnout , Engagement , Job Autonomy , Self-determination Theory
- 발행기관 아주대학교
- 지도교수 신강현
- 발행년도 2020
- 학위수여년월 2020. 8
- 학위명 석사
- 학과 및 전공 일반대학원 심리학과
- 실제URI http://www.dcollection.net/handler/ajou/000000030124
- 본문언어 영어
- 저작권 아주대학교 논문은 저작권에 의해 보호받습니다.
초록/요약
Based on Gray's (1990) reinforcement sensitivity theory and revised model of emotional labor, this research found the causes and consequences of emotional labor strategies. For identifying the boundary condition of emotional labor, I proposed that job autonomy will moderate the effect of emotional labor on employee attitudes (burnout and engagement), through self-determination theory. At first, the result of main and mediation effects indicated that employees personality trait predicted focal outcomes via distinct emotional labor strategies. And then, the result of moderation analysis demonstrated the moderation effect of job autonomy. Thirdly, I examined the moderated mediation hypotheses, finding that both moderated mediation effects of job autonomy were significant. In addition, I examined several additional processes in my research framework. Lastly, the implications, limitations, and future research directions were discussed.
more목차
Chapter 1: Introduction 1
Chapter 2: Literature Review 4
Section 1: Overview of ER in the workplace 4
Section 2: Grandey and Melloy's (2017) Revised Model of EL 5
Section 3: Good and Bad Dichotomy of EL 9
Chapter 3: Theory and Hypotheses 10
Section 1: The Causes of EL 10
Section 2: The Consequences of EL 13
Section 3: The Moderating role of JA 18
Chapter 4: Research Methodology 22
Sample and Data Collection Procedure 22
Measures 23
1) Personality 23
2) Emotional Labor 23
3) Job Autonomy 23
4) Job Burnout 24
5) Job Engagement 24
Analytical Strategies 24
Chapter 5: Results 25
Descriptive Statics 25
Main and Mediating effects 25
The Moderating effect of JA 28
Moderated Mediation effect of JA 30
Additional Analyses 32
Chapter 6: Discussion and Conclusion 35
Theoretical Implications 36
Practical Implications 39
Limitations and Future Research Directions 42
References 47
