개인주의-집단주의 성향 및 정서지능에 따른 갈등해결 유형 연구
A study on the conflict management styles from individual differences as individualism, collectivism and emotional intelligence
- 주제(키워드) 개인주의-집단주의 , 정서지능 , 갈등관리
- 발행기관 아주대학교
- 지도교수 박호환
- 발행년도 2009
- 학위수여년월 2009. 8
- 학위명 석사
- 학과 및 전공 경영대학원 경영일반MBA
- 실제URI http://www.dcollection.net/handler/ajou/000000010273
- 본문언어 한국어
- 저작권 아주대학교 논문은 저작권에 의해 보호받습니다.
초록/요약
본 연구에서는 개인주의-집단주의 성향으로 측정한 개인의 성향 차이 및 개인별 정서지능의 차이가 갈등해결방법 유형과 어떠한 관계가 있는지를 분석하고자 한다. 이를 통하여 개인이 조직에서 적응할 때, 특히 서로 다른 문화적 배경을 가진 다문화 구성원이 조직에 적응할 때 효과적인 갈등관리 방안에 대한 시사점을 도출해내고자 하는데 연구의 목적이 있다. 또한 한국인 및 외국인을 대상으로 연구를 진행함으로써 개인의 성향과 갈등해결 유형과의 관계에서 국적에 따라 상이한 점이 나타나는지를 비교 분석하고자 한다.
more목차
제 1 장 서론 ·············································································· 1
제 1 절 문제의 제기와 연구의 목적 ····································· 1
1. 문제의 제기 ······································································ 1
2. 연구의 목적 ······································································ 3
제 2 절 연구의 방법 및 논문의 구성 ··································· 4
1. 연구의 방법 ······································································ 4
2. 논문의 구성 ······································································ 5
제 2 장 문헌연구 및 이론적 고찰 ············································· 6
제 1 절 개인주의-집단주의에 대한 이론적 고찰 ················· 6
1. 개인주의-집단주의의 개념 ·········································· 6
2. 개인주의-집단주의에 관한 선행연구 ·························· 7
제 2 절 정서지능에 대한 이론적 고찰 ·································· 9
1. 정서지능의 개념 ······························································ 9
2. 정서지능의 구성요소 ····················································· 10
3. 정서지능의 측정도구 ····················································· 14
제 3 절 갈등관리에 대한 이론적 고찰 ································· 17
1. 갈등의 개념 ····································································· 17
2. 갈등의 원인 ······································································ 18
3. 갈등해결 유형 ·································································· 19
제 3 장 실증연구의 설계 ···························································· 23
제 1 절 연구의 모형과 가설 ·····················································23
1. 연구 모형의 설계 ····························································· 23
2. 가설 설정 ·········································································· 24
제 2 절 변수의 조작적 정의 ··················································· 26
1. 독립변수 ··········································································· 26
2. 종속변수 ··········································································· 29
제 3 절 조사 방법과 표본의 구성 ·········································· 32
1. 조사 방법 ·········································································· 32
2. 조사 개요 및 표본의 구성 ··········································· 33
제 4 장 실증분석 결과 ······························································ 38
제 1 절 기술통계 및 측정 신뢰도 ········································· 38
1. 변수의 구성 타당성 및 신뢰도 ······································ 38
2. 변수의 기술 통계량 및 상관관계 ································· 41
제 2 절 연구가설의 검증 ························································ 44
1. 실증분석 결과 ································································· 44
2. 실증분석 결과의 요약 ···················································· 59
제 5 장 결론 ················································································ 61
제 1 절 연구의 요약 및 의의 ················································· 61
1. 연구결과의 요약 ····························································· 61
2. 연구의 의의 ····································································· 65
제 2 절 연구의 한계 및 제언 ················································· 66
참고문헌 ························································································ 67
부록
1. 국문설문지 ············································································· 79
2. 영문설문지 ············································································· 81
3. 중문설문지 ············································································· 88
Abstract ··························································································94
목차
<표 2-1> 정서지능의 3영역 10요소 모형(1990) ····················· 11
<표 2-2> 수정된 정서지능의 4영역 4수준 모형(1997) ·········· 12
<표 2-3> Goleman의 정서지능의 5가지 구성요소(1995) ······ 13
<표 2-4> 정서지능 측정도구 비교 ·············································· 16
<표 2-5> 갈등의 정의 ·································································· 17
<표 3-1> 집단주의 성향 설문항목 ·············································· 26
<표 3-2> 개인주의 성향 설문항목 ············································· 27
<표 3-3> 정서지능 설문항목 ······················································ 28
<표 3-4> 경쟁형(Competing) 설문항목 ·································· 29
<표 3-5> 협조형(Collaborating) 설문항목 ······························ 30
<표 3-6> 타협형(Compromising) 설문항목 ······························30
<표 3-7> 회피형(Avoiding) 설문항목 ········································· 31
<표 3-8> 순응형(Accommodating) 설문항목 ·························· 31
<표 3-9> 설문의 구성 ·····································································32
<표 3-10> 설문지의 배포 및 회수현황 ······································ 34
<표 3-11> 성별 응답자 분포 ························································· 34
<표 3-12> 연령별 응답자 분포 ····················································· 35
<표 3-13> 결혼유무별 응답자 분포 ············································ 35
<표 3-14> 학력별 응답자 분포 ···················································· 35
<표 3-15> 국적에 따른 대륙별 응답자 분포 ······························ 36
<표 3-16> 종교에 따른 대륙별 응답자 분포 ······························ 36
<표 3-17> 거주형태에 따른 분포 ················································ 37
<표 3-18> 외국에서의 체류경험에 따른 분포 ··························· 37
<표 3-19> 설문지 언어별 응답자 분포 ······································· 37
<표 4-1> 개인주의-집단주의 성향에 대한 요인분석 ··············· 39
<표 4-2> 정서지능에 대한 요인분석 ·········································· 40
<표 4-3> 변수들의 Cronbach's ɑ 계수 ···································· 40
<표 4-4> 변수들의 기술통계량 ··················································· 41
<표 4-5> 변수들의 상관관계(Pearson 상관계수) ···················· 42
<표 4-6> 개인주의, 집단주의, 정서지능과 갈등해결유형과의 관계(회귀분석) ··· 45
<표 4-7> 경쟁형 갈등해결 유형의 각 국적별 차이(회귀분석) ··· 47
<표 4-8> 협조형 갈등해결 유형의 각 국적별 차이(회귀분석) ··· 48
<표 4-9> 타협형 갈등해결 유형의 각 국적별 차이(회귀분석) ··· 49
<표 4-10> 회피형 갈등해결 유형의 각 국적별 차이(회귀분석) ··· 50
<표 4-11> 순응형 갈등해결 유형의 각 국적별 차이(회귀분석) ··· 52
<표 4-12> 성별에 따른 변수 값의 차이(t-test) ························ 54
<표 4-13> 연령에 따른 변수 값의 차이(ANOVA) ····················· 54
<표 4-14> 종교에 따른 변수 값의 차이(ANOVA) ··················· 55
<표 4-15> 국적에 따른 변수 값의 차이(ANOVA) ··················· 56
<표 4-16> 국적에 따른 변수 값의 차이-한국인(ANOVA) ····· 57
<표 4-17> 국적에 따른 변수 값의 차이-중국인(ANOVA) ····· 57
<표 4-18> 국적에 따른 변수 값의 차이-유럽인(ANOVA) ····· 58
목차
<그림 2-1> Thomas와 Kilmann의 갈등관리유형 ·············· 20
<그림 3-1> 연구의 모형 ·························································· 23
<그림 5-1> 개인 성향과 갈등해결유형과의 관계 정리 ······ 63
