목차

TABLE OF CONTENTS

ABSTRACT i
ACKNOWLEDGMENTS ii
LIST OF TABLES iv
LIST OF FIGURES v
CHAPTER 1 - INTRODUCTION 1
1.1 Objective of the Study 1
1.2 Structure of the Study and Methodology 2
CHAPTER 2 - THEORIES AND REVIEW OF RELATED LITERATURE 5
2.1 Theories and Review of Related Literature of Competency Assessment 5
2.2 Assessment and Certification’s Vital Connection 7
CHAPTER 3 - MANAGEMENT STRATEGIES 10
3.1 External Audit 10
3.2 Internal Audit 30
3.3 Matching Stage 44
CHAPTER 4 - ANALYSIS 55
4.1 Summary of Matrices 55
4.2 The Quantitative Strategic Planning Matrix (QSPM) 56
4.3 Analysis of the QSPM Results 60
CHAPTER 5 - CONCLUSIONS AND RECOMMENDATIONS 61
5.1 Conclusions 61
5.2 Recommendations 61
5.2 Departmental Programs 62
5.4 Strategy Evaluation and Control 68
REFERENCES 70
Appendix 1. PROPOSED ACTION PLAN FOR COMPETENCY ASSESSMENT and CERTIFICATION OFFICE 72