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CONSUMER PROTECTION AND ITS IMPLEMENTATION IN DEVELOPING COUNTRIES ESPECIALLY IN AFGHANISTAN

초록/요약

The fundamental goal of research is to find different ways and solutions for consumers. It is essential that they both be aware of their rights and that these consumer rights should be protected. At the end of this paper I will try to make some recommendations and a framework through which governments can easily contact consumers, make them aware of their rights, and protect them in better ways. The current situation in Afghanistan regarding consumer rights and protections is in a very preliminary stage, as consumer protection law was passed during this year by the parliament of Afghanistan, and it was designed by competition promotion and the consumer protection directorate of MOCI, Afghanistan. For the first time ever, Afghanistan is putting consumer protection law into practice, so it is not very easy for a country in this situation to adopt it quickly. But the country can still try its best by using different means, which can be useful for each part of the country individually. First, I will compare consumer protection law in Afghanistan with some other countries consumer protection law in to see how they might be able to succeed, how they might get better results, and to find out an easier way to create consumer protection awareness and promote consumer rights. Second, I will discuss the challenges while implementing these laws in different countries. At the end of the paper I will present a framework to show consumers how they can be protected by the law. The research will discuss why we need to protect consumers in Afghanistan by using qualitative analysis, showing how to protect them and make them aware them of their rights. In my research, I discovered some of the challenges that consumers are facing in developing countries, especially in Afghanistan.

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목차

CHAPTER 1 1
1.1 INTRODUCTION 1
1.2 RESEARCH BACKGROUND 2
1.3 RESEARCH OBJECTIVES 2
1.4 RESEARCH QUESTIONS 2
1.5 ORGANIZATION OF THE STUDY 3
CHAPTER 2 4
2.1 LITERATURE REVIEW 4
2.2 THEORETICAL LITERATURE REVIEW 4
2.3 CONSUMER PROTECTION LAWS OF SOME COUNTRIES IN ASIA 8
2.4 EMPIRICAL LITERATURE REVIEW 11
CHAPTER 3 15
3.1 TAXONOMY OF THE AFGHANISTAN ECONOMY AND CHALLENGES 15
3.1.1 Country background: geography, demography, and economy 15
3.1.2 Foreign trade 16
3.1.3 Advantages in the country 17
3.1.4 Advantages in Foreign trade 18
3.2 CHALLENGES AND ISSUES IN AFGHANISTAN 19
CHAPTER 4 21
4.1 UN AND INTERNATIONAL CHAMBER OF COMMERCE GUIDELINE AND RECOMMENDATIONS 21
4.1.1 Data sources and data description 21
4.1.2 Strengthening consumer protection 21
4.1.3 Counterfeit and pirated products 23
4.1.4 Challenges to consumer health and safety 23
4.1.4.1 E-commerce 24
4.1.4.2 BASCAP recommendations 24
4.2 SUMMARY OF UN GUIDELINES AND RECOMMENDATIONS 27
4.3 LESSONS LEARNED FROM UN GUIDELINES 29
4.3.1 Lessons learned 29
CHAPTER 5 33
5.1 GENERAL FRAMEWORK 33
5.2 ISSUES FOR BETTER CONSUMER PROTECTION IN AFGHANISTAN 34
5.2.1 Consumer Education/Awareness 34
5.2.2 Creating Authority Department 34
5.2.3 Quality Control for Substandard 34
5.2.3.1 Quality Control in Manufacturing 35
5.2.3.2 Benefits of Using Quality Control in Manufacturing 36
5.2.4 Consumer Protection in Physical and Online Shopping 37
5.2.5 Access to Information 37
5.3 THREE MAIN CHALLENGES FOR AFGHANISTAN CONSUMER PROTECTION LAW 38
5.3.1 Quality Control 38
5.4 COMPARISON OF AFGHANISTAN CONSUMER PROTECTION LAW WITH OTHER COUNTRIES 41
5.4.1 Thoughts and lessons from comparison of Afghanistan consumer protection law with other countries 42
5.5 POLICY IMPLEMENTATIONS 44
5.5.1 Summary of key findings 44
5.6 SOME POINTS NEED MORE TIME TO IMPLEMENT IN AFGHANISTAN 45
5.7 ADJUST AND REVISE POLICIES 45
5.8 CONSUMER PROTECTION FRAMEWORK 46
5.9 DISCUSSION 47
5.9.1 Recommendations 52
CONCLUSION 53
REFERENCES 54

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