치과위생사의 감정노동, 사회적지지, 자아존중감과 소진의 관계
Relationship of Emotional Labor, Social Support and Self-esteem to Burnout in Dental Hygienists
초록/요약
Relationship of Emotional Labor, Social Support and Self-esteem to Burnout in Dental Hygienists Jung-lim Cha Graduate School of Public Health Ajou University This study was to examine the relationship of emotional labor, social support and self-esteem to burnout in dental hygienists. The subjects of the present study were dental hygienists working in private dental clinic and dental department in hospitals located in Seoul and Gyeonggi-do. Data were collected using structured and self-reported questionnaires. The obtained data were analyzed with IBM SPSS version 19.0. In the bivariate analysis using Pearson's correlation, social support and self-esteem were positively correlated with burnout, and emotional labor was negatively correlated with burnout. With a multiple regression analysis, emotional labor, social support, and self-esteem were the significant predictors of burnout. Self-esteem was the most contributing predictor accounted for variance in burnout. Based on this results, it is recommended to develop a management program, which can enhance self-esteem, social support and decrease emotional labor, to prevent burnout from dental hygienists. Keyword : Dental Hygienist, Emotional Labor, Social Support, Self-esteem, Burnout
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차 례
국문요약
제 1 장 서론 1
1. 연구의 필요성 1
2. 연구의 목적 3
3. 용어 정의 3
제 2 장 이론적 배경 5
1. 감정노동 5
2. 사회적지지 6
3. 자아존중감 7
4. 소진 8
제 3 장 연구 방법 9
1. 연구 설계 9
2. 연구 대상자 및 자료 수집 방법 9
3. 연구 도구 9
4. 자료 수집 방법 및 절차 11
5. 자료 분석 방법 12
제 4 장 연구 결과 13
1. 대상자의 일반적 특성 14
2. 감정노동, 사회적지지, 자아존중감, 소진의 기술통계 15
3. 일반적 특성과 소진의 관련성 16
4. 감정노동, 사회적지지, 자아존중감과 소진의 상관성 17
5. 감정노동, 사회적지지, 자아존중감과 소진의 관련성 18
제 5 장 고찰 21
제 6 장 결론 및 제언 25
참고문헌 26
부록 30
ABSTRACT 39
